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Frequently Asked Questions
All design, assembly, and shipping occur within our Melbourne, Florida studio. Triple Seven strives to create in-house materials and work with vendors and source work within our county of Brevard.
We are located in a small, but dense, industrial area with talented sources all around us. 80% of all materials and components are sourced within our Melbourne, Florida area. The other 20% are sourced outside of Florida. Glass hand blown specifically for Triple Seven on the East Coast.
Cancellations must be made within 7 days of confirmation of the order. Cancellations of a custom order must be made within 2 days of confirmation of the order. No cancellations will be accepted after the above grace periods. No cancellations will be accepted on rush orders.
The fixture lengths that we provide are an OAH (overall height) and this includes any glass shade and/or decorative accessory. This OAH does not include light bulbs (which are only included in specialty fixtures).
Please note that pendants are non-returnable.
The best way to determine the proper height for your fixture is to measure from the ceiling to where you would like your fixture to hang.
Dining Room Lighting: The generally accepted rule for hanging dining room chandeliers or pendants is that the bottom of the fixture should hang between 30 and 36 inches above the top of the dining table. This range assumes you have an 8-foot ceiling. The recommended standard is to raise the chandelier 3 inches for each additional foot of ceiling height.
Please see the following link for more information on finding the right height for your pendants.
We do offer a tab to choose if you would like your fixture to have a sloped ceiling adapter. This is something that is an extra cost to add-on to your light(s).
We love working with customizing any of our current lights and working on special customized projects. If you are interested in customizing a light, please feel free to contact us so that we can let you know the possibilities and the cost of your project. Please email firstname.lastname@example.org
When choosing your pendant or chandelier length, please make sure that you are reading the entire "Product Description" box carefully. This explains how to correctly choose for that particular light. Most of Triple Sevens lights are NOT including the base height (glass or shades) of the light when determining the Total Overall Height of any given pendant or chandelier. This gives you more freedom of choosing your exact dimension. Please note that pendants made up of cloth cord or solid metal rods can not be returned. Each light is cut and assembled per your drop request. Most of our lights can have a sloped ceiling adapter added to them. If this is something that you are needing, please contact us and we would be happy to help. If you have questions, please contact our customer service department and we can help you determine the right size rod for your project.
Triple Seven Home lighting is a custom, made to order company and therefore, we do not accept returns other than defects.
Please notify Triple Seven immediately of any damage or discrepancies with your order within 7 days of its date of delivery. If the reporting of damaged items is not made within the 7 day time period, all claims will non-eligible for replacements or refunds. All materials and shipping materials are to be kept in order to file a damage claim.
There are no returns accepted on: Sale Items, Custom Orders, PORCELAIN LIGHTING, PENDANT LIGHTING, LIGHTING WITH CLOTH CORDS, ORDERS OVER 5 LIGHTS.
You may return your purchase within 10 calendar days of receiving the item. Returns require authorization and a Return Authorization Number (RA#) which can be requested by e-mailing email@example.com
Please note: all items must be received by us within 14 calendar days from the date of issued a Return Authorization Number or you will not receive a refund for your return. Please note, we do not accept returns on large quantity orders of 5 or more, items that have been installed, damaged, wires cut -or- modified, custom items, or any of our pendant cord lights or Porcelain Collection Lighting.
The product must be uninstalled and in its original packaging. Please be sure to ship your item by insured, traceable mail. PLEASE DO NOT RETURN ITEMS VIA USPS (United States Postal Service). We highly recommend you insure your parcel and adequately protect it during shipment. The customer is responsible for damaged or lost products during return shipment.
At Triple Seven, every light is made per order. With COVID-19 emerging in the USA, we are taking every precaution necessary for both the safety of our staff and our community. Therefore, we can not guarantee or lead times of 4 weeks.
With our office staff working remotely from home, all emails and phones calls can still be directed Monday thu Friday from 8a.m. to 5 p.m. Est time.
Our owners, Jess and Brian, will be still be servicing orders in production from the studio.
We will not be doing any custom orders or RUSH orders at this time.
We appreciate your patience and kindness throughout this unfortunate time.
All of Triple Sevens' hardwired fixtures (with the exception of the Cloth Twist Cord) are UL/cUL rated for dry and damp locations in the USA and Canada. This means you can install them in kitchens, bathrooms, or any damp locations.
You can not install these fixtures outdoors - we do not have any fixtures that are covered for UL Wet Rating for outdoor use.
Please contact us with any questions. If you need a damp rated sticker, please add this to notes to the seller on your checkout form.
You have the option to add-on specific things to your lighting. Each product will have the options that are available for that specific light. Please note that fit these options are not present on the products page itself, they are not available for that specific light.
We do offer a wide range of different upgrades:
Add-on switches, cords + wall plugs
Hardwired Backplate switches can be added in either brass or nickel. Please note that the placement of these hardwired switches will be placed in the middle, below the horizontal mounting holes.
Please note that you can not add a hardwired plate switch to light with a cord and wall plug.
Cords + Wall Plugs
You have the option to add on a twisted cloth cord (black or tan), rocker on/off switch and wall plug to most of Triple Seven lights.
Please note that the rocker on/off switches will come in black (if choosing black cord) and white (if choosing tan cord). These rocker switches are placed 36” down on cord from lighting. Some cloth cords can be customized for an additional upgrade. Please contact us for further information.
Please note that Triple Seven implements a two person check-off system. Meaning, each shipment that is boxed in our studio, is boxed by one of our shipping team members and checked off by both shipping manager and office manager. You will find that you have a checklist label on the inside of your box as well as items in your package. With having some items being shipped to warehouses and new construction, we are finding that this is necessary to implement due to lost items on job sites.
Any claims of missing hardware or bulbs must be reported within 10 days along with a photo of your checklist.
We ship FedEx ground, Tuesday-Friday (express every weekday). Your package will be boxed in a certified 200 lb test box with using 100% recycled heavy-duty kraft paper, and fully biodegradable peanuts. Triple Seven Home provides timely and environmentally responsible shipping.
If you have a different delivery address than that listed on your checkout, please notify us IMMEDIATELY after placing your order. If not, the shipment will go to the address you provided at checkout.
Please make sure all shipping addresses and numbers are correct to ensure proper and timely delivery.
Triple Seven Home we will not be held liable if an order is returned or delivered incorrectly due to an invalid or incorrect shipping address as input by the customer. The customer will be responsible for the return shipping cost and re-delivery cost.
Please allow 1 -2 days for the tracking information to show via the web. Items that are marked as “delivered” will not be held liable by Triple Seven Home.
Orders over $500 will ship Signature Required Shipping- Please contact us info [!at] triplesevenhome.com to arrange signature required shipping. This will incur an additional charge per carrier.
Please note that we can offer expedited shipping only if this is arranged before your order is placed and extra charges apply.
Third-party shipping must be pre-approved by Triple Seven. If approved, the Third-party freight will incur a 5% handling fee. The customer is responsible for all shipping labels, BOL (bill of lading forms), and any tidemark information prior to shipment. Triple Seven is not responsible for any damages, losses or delayed transit times that can occur after they have been retrieved by the third party pickup.
Triple Seven is pleased to offer international shipping: We use UPS or DHL international shipping. We are not responsible for any delay in the transit times or the time it takes for it to pass through customs. The recipient of an international shipment may be subject to customs Duties fees, import fees, and/or taxes once the shipment reaches the destination country. These additional charges are not included in the total of your order with Triple Seven and they are the responsibility of the recipient.
Additionally, international orders run the risk of being withheld in customs. These possibilities are not the responsibility of Triple Seven Home and should be considered before placing an order. We cannot guarantee that you will or will not be charged any customs taxes or duties. We do not know what these fees may be or when they may apply. Please check with your country's customs laws and fees for more information before placing an order. If a package is held in customs and not claimed and is returned to Triple Seven - the shipping cost is non-refundable and you will have to pay for re-delivery of that item once we receive it back.
Please contact your local customs department for more information.
Prior to accepting your package, please examine the condition of cartons before signing delivery receipts: Our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made within 10 days of receipt of goods. If damage has occurred in shipping all packaging must be retained by the receiver. Photos of each side of the box including shipping label are required. Failure to do so may invalidate any claim. Claims need to be made within 10 days of receiving the package.
Please make sure that the driver is NOTIFIED with apparent damage to the box.
Triple Seven recommends having a professional, licensed electrician installing your fixtures.
In order to protect your finish from fingerprints, we recommend that your installer wear the gloves provided during installation. Please see our care + maintenance tab for more info about taking care of your lighting.
Some of our collections have particular installation instructions, please make sure that you reference your installation sheet (comes with mounting hardware package) or the product page for a downloadable reference sheet.
If you are in need of any additional assistance, please feel free to contact us.
Triple Seven Home, guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship. Triple Seven Home, LLC., is not liable for any damages caused to fixtures related to mishandling or inexperience with the installation. Fixtures should always be installed by a licensed electrician. Follow instructions for proper bulb sizes and wattage.
The organic patina that occurs over time with our Brass is what we love most at Triple Seven. Most customers enjoy this natural process, any signs of patina/age can be removed with any household metal polish that is suitable for brass. Apply cleaner as directed and then clean with a microfiber cloth.
While we do apply a satin/matte coat of lacquer on our metals, there is some aging that still occurs. The longevity of your modern brass will be deterred if lights are in direct sunlight and damp locations.
Blackened Brass -
Wipe with a clean microfiber cloth. DO NOT USE metal cleaners or harsh abrasives to clean this metal. This will damage the blackened finish.
Wipe with a clean microfiber cloth. DO NOT USE metal cleaners or harsh abrasives to clean this metal. This will damage the nickel finish.
Wipe with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) and then dry with a clean, dry cloth. DO NOT USE metal cleaners or harsh abrasives to clean this finish. This may damage the powder-coated finish.
Dust with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) to spot clean and then dry with a clean, dry cloth. DO NOT USE harsh abrasives to clean this finish. This may damage the porcelain.
Wipe with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) and then dry with a clean, dry cloth. DO NOT USE harsh abrasives to clean this finish. This may damage the powder-coated finish.
Removing the glass carefully from the fixture, use a clean microfiber cloth to dust off glass. You can use a household glass cleaner to clean glass.
Triple Seven is proud to offer a 1-year warranty for all lighting. Our 1-year warranty is limited to repair or replacement of the fixture itself. The 1 year warranty does not extend to secondary charges such as contractor or electrician fees. The determination of whether to repair or replace a fixture will be made by Triple Seven at our discretion. Any approved repair work must be performed by Triple Seven at our studio. Any unauthorized repairs or modifications will void this warranty entirely. Incorrect installation, mishandeling, improper bulb wattage use, bulb breakage or failure to follow our care instructions, will void this warranty entirely. Triple Seven is not liable or responsible for labor costs that may incur for the installation, removal or electrical field repair. This warranty does not cover damages from: cutting wires prior to installation, accidental glass breaking, weathering/environment, misuse, or normal wear and tear, organic patina of any of our metals (this is not considered a defect).
Please see your installations sheet included with this packet for more information on your specific fixture you have received.