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Made to order lighting made in the USA. Current lead time is 4 weeks.
Frequently Asked Questions
All design, assembly, and shipping occur within our Melbourne, Florida studio. Triple Seven strives to create in-house materials and work with vendors and source work within our county of Brevard.
We are located in a small, but dense, industrial area with talented sources all around us. 80% of all materials and components are sourced within our Melbourne, Florida area. The other 20% are sourced outside of Florida. Glass hand blown specifically for Triple Seven on the East Coast.
Cancellations must be made within 7 days of confirmation of the order. Cancellations of a custom order must be made within 2 days of confirmation of the order. No cancellations will be accepted after the above grace periods. No cancellations will be accepted on rush orders.
The fixture lengths that we provide are an OAH (overall height) and this includes any glass shade and/or decorative accessory. This OAH does not include light bulbs (which are only included in specialty fixtures).
Please note that pendants are non-returnable.
The best way to determine the proper height for your fixture is to measure from the ceiling to where you would like your fixture to hang.
Dining Room Lighting: The generally accepted rule for hanging dining room chandeliers or pendants is that the bottom of the fixture should hang between 30 and 36 inches above the top of the dining table. This range assumes you have an 8-foot ceiling. The recommended standard is to raise the chandelier 3 inches for each additional foot of ceiling height.
Please see the following link for more information on finding the right height for your pendants.
We do offer a tab to choose if you would like your fixture to have a sloped ceiling adapter. This is something that is an extra cost to add-on to your light(s).
We love working with customizing any of our current lights and working on special customized projects. If you are interested in customizing a light, please feel free to contact us so that we can let you know the possibilities and the cost of your project. Please email firstname.lastname@example.org
When choosing your pendant or chandelier length, please make sure that you are reading the entire "Product Description" box carefully. This explains how to correctly choose for that particular light. Most of Triple Sevens lights are NOT including the base height (glass or shades) of the light when determining the Total Overall Height of any given pendant or chandelier. This gives you more freedom of choosing your exact dimension. Please note that pendants made up of cloth cord or solid metal rods can not be returned. Each light is cut and assembled per your drop request. Most of our lights can have a sloped ceiling adapter added to them. If this is something that you are needing, please contact us and we would be happy to help. If you have questions, please contact our customer service department and we can help you determine the right size rod for your project.
Triple Seven Home lighting is a custom, made to order company and therefore, we do not accept returns other than defects.
Please notify Triple Seven immediately of any damage or discrepancies with your order within 7 days of its date of delivery. If the reporting of damaged items is not made within the 7 day time period, all claims will non-eligible for replacements or refunds. All materials and shipping materials are to be kept in order to file a damage claim.
There are no returns accepted on: Sale Items, Custom Orders, PORCELAIN LIGHTING, PENDANT LIGHTING, LIGHTING WITH CLOTH CORDS, ORDERS OVER 5 LIGHTS.
You may return your purchase within 10 calendar days of receiving the item. Returns require authorization and a Return Authorization Number (RA#) which can be requested by e-mailing email@example.com
Please note: all items must be received by us within 14 calendar days from the date of issued a Return Authorization Number or you will not receive a refund for your return. Please note, we do not accept returns on large quantity orders of 5 or more, items that have been installed, damaged, wires cut -or- modified, custom items, or any of our pendant cord lights or Porcelain Collection Lighting.
The product must be uninstalled and in its original packaging. Please be sure to ship your item by insured, traceable mail. PLEASE DO NOT RETURN ITEMS VIA USPS (United States Postal Service). We highly recommend you insure your parcel and adequately protect it during shipment. The customer is responsible for damaged or lost products during return shipment.
Every light at Triple Seven is made-to-order. We operate on a standard lead time ranging from 2-8 weeks depending on where we are in the production schedule, customization of your order, and availability of parts. We will do our best to inform you of your lead time at the time of order.
You may select to ‘Rush My Order’ at the cart check out and this guarantees that Triple Seven will ship your order within 7 days of receipt. The Rush My Order fee is non-refundable and does not cover the actual shipping cost.
The ‘Rush My Order’ fee applies to the building and production side. If you would like to also change your shipping transit times, you may do so during checkout by selecting a faster transit method like express or 2-day.
All of Triple Sevens' hardwired fixtures (with the exception of the Cloth Twist Cord) are UL/cUL rated for dry and damp locations in the USA and Canada. This means you can install them in kitchens, bathrooms, or any damp locations.
You can not install these fixtures outdoors - we do not have any fixtures that are covered for UL Wet Rating for outdoor use.
Please contact us with any questions. If you need a damp rated sticker, please add this to notes to the seller on your checkout form.
You have the option to add-on specific things to your lighting. Each product will have the options that are available for that specific light. Please note that fit these options are not present on the products page itself, they are not available for that specific light.
We do offer a wide range of different upgrades:
Add-on switches, cords + wall plugs
Hardwired Backplate switches can be added in either brass or nickel. Please note that the placement of these hardwired switches will be placed in the middle, below the horizontal mounting holes.
Please note that you can not add a hardwired plate switch to light with a cord and wall plug.
Cords + Wall Plugs
You have the option to add on a twisted cloth cord (black or tan), rocker on/off switch and wall plug to most of Triple Seven lights.
Please note that the rocker on/off switches will come in black (if choosing black cord) and white (if choosing tan cord). These rocker switches are placed 36” down on cord from lighting. Some cloth cords can be customized for an additional upgrade. Please contact us for further information.
We ship FedEx ground, Tuesday-Friday (express every weekday). Your package will be boxed in a certified 200 lb test box with using 100% recycled heavy-duty kraft paper, and fully biodegradable peanuts. Triple Seven Home provides timely and environmentally responsible shipping.
If you have a different delivery address than that listed on your checkout, please notify us IMMEDIATELY after placing your order. If not, the shipment will go to the address you provided at checkout.
Please make sure all shipping addresses and numbers are correct to ensure proper and timely delivery.
Triple Seven Home we will not be held liable if an order is returned or delivered incorrectly due to an invalid or incorrect shipping address as input by the customer. The customer will be responsible for the return shipping cost and re-delivery cost.
Please allow 1 -2 days for the tracking information to show via the web. Items that are marked as “delivered” will not be held liable by Triple Seven Home.
Orders over $500 will ship Signature Required Shipping- Please contact us info [!at] triplesevenhome.com to arrange signature required shipping. This will incur an additional charge per carrier.
Please note that we can offer expedited shipping only if this is arranged before your order is placed and extra charges apply.
Third-party shipping must be pre-approved by Triple Seven. If approved, the Third-party freight will incur a 5% handling fee. The customer is responsible for all shipping labels, BOL (bill of lading forms), and any tidemark information prior to shipment. Triple Seven is not responsible for any damages, losses or delayed transit times that can occur after they have been retrieved by the third party pickup.
Triple Seven is pleased to offer international shipping: Please expect to wait up to 1-5 weeks, depending on where you live, for shipping. We are not responsible for any delay in the transit times or the time it takes for it to pass through customs.
Customs fees are unavoidable and can be as high as 20% of the order. Please do not ask to mark as a gift to avoid customs duties. Additionally, international orders run the risk of being withheld in customs. These possibilities are not the responsibility of Triple Seven Home and should be considered before placing an order. We cannot guarantee that you will or will not be charged any customs taxes or duties. We do not know what these fees may be or when they may apply. Please check with your country's customs laws and fees for more information before placing an order. If a package is held in customs and not claimed and is returned to Triple Seven - the shipping cost is non-refundable and you will have to pay for re-delivery of that item once we receive it back.
Prior to accepting your package, please examine the condition of cartons before signing delivery receipts: Our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made within 10 days of receipt of goods. If damage has occurred in shipping all packaging must be retained by the receiver. Photos of each side of the box including shipping label are required. Failure to do so may invalidate any claim. Claims need to be made within 10 days of receiving the package.
Please make sure that the driver is NOTIFIED with apparent damage to the box.
Triple Seven recommends having a professional, licensed electrician installing your fixtures.
In order to protect your finish from fingerprints, we recommend that your installer wear the gloves provided during installation. Please see our care + maintenance tab for more info about taking care of your lighting.
Some of our collections have particular installation instructions, please make sure that you reference your installation sheet (comes with mounting hardware package) or the product page for a downloadable reference sheet.
If you are in need of any additional assistance, please feel free to contact us.
Triple Seven Home, guarantees to the original purchaser that, at the time of delivery, our products are free from defects in materials and workmanship. Triple Seven Home, LLC., is not liable for any damages caused to fixtures related to mishandling or inexperience with the installation. Fixtures should always be installed by a licensed electrician. Follow instructions for proper bulb sizes and wattage.
The organic patina that occurs over time with our Brass is what we love most at Triple Seven. Most customers enjoy this natural process, any signs of patina/age can be removed with any household metal polish that is suitable for brass. Apply cleaner as directed and then clean with a microfiber cloth.
While we do apply a satin/matte coat of lacquer on our metals, there is some aging that still occurs. The longevity of your modern brass will be deterred if lights are in direct sunlight and damp locations.
Blackened Brass -
Wipe with a clean microfiber cloth. DO NOT USE metal cleaners or harsh abrasives to clean this metal. This will damage the blackened finish.
Wipe with a clean microfiber cloth. DO NOT USE metal cleaners or harsh abrasives to clean this metal. This will damage the nickel finish.
Wipe with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) and then dry with a clean, dry cloth. DO NOT USE metal cleaners or harsh abrasives to clean this finish. This may damage the powder-coated finish.
Dust with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) to spot clean and then dry with a clean, dry cloth. DO NOT USE harsh abrasives to clean this finish. This may damage the porcelain.
Wipe with a clean microfiber cloth. You can use warm water, mild soap mix (90/10) and then dry with a clean, dry cloth. DO NOT USE harsh abrasives to clean this finish. This may damage the powder-coated finish.
Removing the glass carefully from the fixture, use a clean microfiber cloth to dust off glass. You can use a household glass cleaner to clean glass.